What Are The Methods And Skills Of Telephone Etiquette?

< p > I received my own call to myself.

When answering the phone, you should pay attention to three questions according to the requirements of telephone etiquette: < /p >

< p > (1) < a href= "http://sjfzxm.com/pioneer/" > answer < /a > in time < /p >

< p > whether answering the phone is timely or not, in essence, it reflects the real attitude of a business man in dealing with others.

Under normal circumstances, you should ensure that the phone is answered within three rings.

But avoid answering the phone just when the phone has just rung up, otherwise it won't surprise the other party.

When the phone rings second, answering the phone is the most suitable time.

If you do not answer the phone call after three calls for any other reason, after receiving the call, you must first say, "sorry to have kept you waiting!" < /p >

< p > (2) should be modest and less than /p.

< p > when answering the phone, the speaker should try to make his behavior polite. Note: < /p >

< p > after picking up the microphone, you must first say hello and then report home.

Hello to the person who calls, first out of politeness, and two in order to show that someone is answering.

It is forbidden to start with the word "hello", because "hello" means wishing to know who the other person is first and wait for the other person to tell you.

Moreover, if the tone is not good, it will be very offensive.

Therefore, the greeting should be warm and cordial "Hello!"

If the other person first says hello, he should immediately greet the other person, and do not keep silent.

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< p > as for self reporting, it is to tell the other side which company or which department is it or which one is in particular.

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< p > when you talk, you shouldn't be in the limp. Don't put the microphone aside.

During the course of the call, the attitude of the person on the phone should be modest and friendly, especially when calling business consulting or asking for help.

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Don't forget to say "good-bye" to the speaker when p terminates.

If the call is temporarily interrupted, wait for the other party to dial in again.

For important customers or superiors, take the initiative to dial back.

Don't run away and don't blame others for that.

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< p > receiving the incoming call, you need to be patient and brief to explain to the other party.

If possible, give the other person the necessary help, or make a phone call for him. Don't be angry or even hurt.

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< p > (3) primary and secondary distinctly < /p >.

< p > when you answer the phone, put aside your work for the time being, do not talk to others or do anything else.

If you are talking to someone, you must signal yourself to answer the phone, speak later, and apologize to the other person after receiving the call.

At the same time, do not let the phone call people feel "the phone is not playing at the right time".

However, if the current work is very important, we must give an account of the reason to the caller after receiving the call, apologize, and make an appointment with the caller again, and then take the initiative to fight again. Of course, we should apologize to the other party again at the beginning of the call.

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< p > as a business person, if you are busy, do not dial the telephone line to isolate the outside world.

Don't make excuses while busy answering the phone.

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