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Bao Unadorned Home Textile Customer Service Department: Nine Women Erect A "Bridge"

2013/5/22 8:24:00 20

Bao Unadorned Home Textiles Customer Service Department Nine Women

"bell bell..." "Hello, Bao unadorned home textiles..." "Small pillow for last shipment..." First, enter the customer service department of Shanghai Bao unadorned household textiles Co., Ltd., left ear, right ear, eyes... Everywhere was filled with calls, phone calls and busy figures. 
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 to ask which department has more telephone calls, which department has the most words, I am afraid it belongs to the customer service department. Answering phones and calling phones is their normal working condition. Dozens of phone calls per person per day are their normal workload. Smiling service and harmonious whispering have formed their habits. The nine female colleagues in the customer service department set up a bridge between the franchisee and the company. 
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 smile and smile service well 
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 Customer Service Department has 9 people. The detachment of women. As the company grows, franchisees and sales outlets are also increasing. Now, on average, each person is responsible for 30 to 40 customers. Every day, dozens of calls are averaged on average. In the half hour of the customer service office, the reporter counted, and only one manager of Ni hung Yan answered 9 phone calls. Several other people kept on answering the phone. When busy, a person must receive two or three calls at the same time. 
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 more customers, more forms. There are 7 forms for each customer. According to each customer service is responsible for 30 customers to calculate, each customer service will have to fill in more than 200 forms. It must be completed in just 20 days, and more than 10 forms should be filled in one day. Sometimes they just can't finish them. They can only take them home after work. Some people rush into the middle of the night when they are busy. 
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 it is inevitable for people to be impetuous. Smile, smile, don't be impatient. They remind themselves every now and then. "Under normal circumstances, the customer's attitude is good, and also very understanding of our work, and we get along well. But occasionally, when something is urgent, for example, some customers find something missing when they pick up the goods, and some customers find the product smudges. Under such circumstances, individual customers will lose their temper and speak unnaturally. Occasionally there are a few dirty words. Ni manager said, no matter what the customer is, we should be patient and patient, and advise customers not to worry, not to be angry and to keep the customers steady. At the same time, we should communicate with the company as much as possible and try our best to solve problems for our customers. 
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 customer service are all experts, .
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Mr. P is very proud of the team. She said, several customer service have their own characteristics, each has its own advantages. Xiao Sheng, a senior customer service, not only maintains good customer relations, but also makes good suggestions according to the actual situation of customers. Xiao Zhu, humorous and difficult things can be solved in a pleasant way. Ge Ge has excellent business knowledge and good eloquence. Xiao Lu came to the company for just one year and won the first place in the business competition that just ended. Little hatred, careful and conscientious work. Xiao Wu has a strong track record and a strong track ability. Xiaowa and Wei Wei are responsible for the sales of exhibition halls and have developed many new customers. As for herself, she did not say anything. But several other colleagues praised her with one voice. 
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 Ni manager has done customer service for many years. For this position, she gave an image analogy. She said, customer service is like self taught examination, low threshold, easy entry, but to graduate smoothly, still need to make arduous efforts. This position can be done by anyone, but not everyone can do it well. 
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 several customer service said, work is not afraid, tired not afraid. The biggest worry is too much psychological pressure. They are also depressed and unhappy in the face of difficult problems or difficult customers. "No way, I can only mediate myself." Ni manager said that people's ability is limited. They often learn by themselves and actively participate in collective activities organized by the company. At the same time, they also hope to take part in some external training to enhance their ability of compression and business.