Liaoning Clothing Complaints Doubled In The First Half Of The Year

Reporters learned from the Provincial Bureau of industry and commerce, the first half of this year, the province's industrial and commercial 12315 complaint reporting system received and dealt with 121933 kinds of appeals from consumers and operators, an increase of 2.01% compared with the same period last year.

Clothing sales promotion complaints

It is understood that the first half of this year, the province's industrial and commercial 12315 system received 10252 complaints of consumer rights protection, an increase of 1.16% over the same period last year.

Judging from the number of consumers' complaints, the top three consumers who have the most controversial consumer disputes are: 941 clothing, communication equipment (mainly mobile phones), 793 cigarettes, liquor, beverages and 692 food items.

Statistics show that in the first half of the year, there were 941 consumer disputes involving clothing, up nearly 100% compared with the same period last year.

The problems reflected by consumers are mainly related to: Clothing fabric The ingredients and contents are marked false or not marked; after wearing clothes, there are signs of discoloring, pilling, decorations falling off, disconnection and so on; after clothing washing, fades, clusters of colors, shrinkage and deformation occur; clothing sold in the form of clearance, discounts, special offers and so on will not be "three packages".

According to the analysis of relevant persons in charge of the 12315 command center of the Provincial Bureau of Commerce and industry, every time the season changes, the major shopping centers have launched discount promotions, and some businesses have taken the opportunity to sell some overstocked or product quality problems clothes, or first increase the price and then offer a discount, or use some exemption clauses to shirk the statutory refund obligation, which infringes the consumers' rights and interests.

12315 reminder: consumers should be rational about special clothing products. Clothing quality 。 If you purchase, you must ask the merchants for invoices and other shopping vouchers, so as to meet the quality and other issues for safeguarding rights.

Mobile phone consumer complaints fever

According to statistics, in the first half of this year, the number of consumer disputes caused by mobile phone business in the province's industrial and commercial system was the largest. The main problem was quality and false declaration, and the number of miscellaneous mobile phones was more concentrated.

According to the situation of the industry and Commerce Department, in the telecommunications department's mobile phone service, there are frequent problems with the maintenance service provided by the consumers. After the quality problems of these phones appear, they often fail to maintain timely and more difficult to replace, and there are also some problems in after-sales service.

The 12315 is to remind consumers to purchase mobile phones to shop in formal and qualified stores, ask for shopping vouchers and invoices, and consult with merchants before problems arise.

There are still many complaints about telephone charges.

In the first half of this year, the industry and commerce system accepted the service consumer dispute complaints, ranked in the top three: 748 telecommunications services, 662 residential services, and 458 Internet services.

According to the analysis of the person in charge of the 12315 command center of the Provincial Bureau of Commerce and industry, the main problem of telecommunication service disputes is that consumers are required to pay the telephone fee and give the mobile phone back to the telephone service. The telecom operators violate the contract and do not return the charges according to the agreed time.

12315 reminder: consumers should inquire about the total amount of their telephone calls and consumption details every month, and find that they are required to complain to the relevant departments immediately when they are charged more.

Online shopping and group buying complaints rose sharply

Statistics from the Provincial Bureau of industry and Commerce showed that in the first half of this year, there were 413 complaints about online shopping and group buying, which increased substantially compared with the same period last year.

From the consumer complaints of goods or services, most problems are concentrated in dozens of goods and services such as mobile phones, daily necessities, small household appliances, computers, food, cosmetics, household goods, books, jewelry, watches, photography, catering, entertainment, accommodation and so on.

Online shopping complaints are mainly reflected in the following problems: the purchase of goods is not consistent with the publicity of the website, there exists false propaganda and goods are not on the right side; two, online shopping is difficult to enjoy the proper after-sales service; the three is group purchase coupons (tickets) to the physical shop can not use or restrict the use of such conditions.

12315 reminder: when consumers and operators are in dispute, consumers need to buy. commodity Or the business administration department of the site where the service is registered is complained that it is relatively difficult to safeguard rights.