Hot Spot Analysis Of Complaints About Children'S And Infant'S Clothing Product Quality And After Sale Service Quality

It is understood that the current domestic infants and young children clothing The quality problems and complaints hotspots are mainly concentrated on the following aspects:

　　 Case 1:

Excipient accidents continue

Last March, Ms. Zhang of Luoyang, Henan bought a zipper coat for her 1 and a half year old son. Less than a week after the purchase, Ms. Zhang found that the child pulled the zipper head off when he pulled his clothes. Worried that a child would swallow her zipper head, Mrs. Zhang quickly put the zipper head and coat up and found the merchant's request for a return.

Expert comments: clothing In addition to the fabric, it also includes liner material, stuffing, sewing thread and so on. accessories 。 Although clothing accessories Only the details of the product, but the details often determine the quality of a garment. Because of the lack of sewing fastness and unreasonable design, the accessories such as buttons, sequins and hot drill can not reach the requirements of tension or bite test. They are easy to fall off and form small parts. There are hidden dangers such as suffocation caused by children's swallowing.

　　 Case two:

Excessive harmful substances

In January of this year, Mr. Song of Zaozhuang, Shandong bought a pattern of "beautiful sheep and goat" for his 3 and a half year old granddaughter. Autumn trousers 。 After buying, Mr. Wang found that there was a peculiar smell in the clothes. After several washing, though the smell was somewhat weakened, the color of the original bright "sheep and goat" pattern was getting lighter.

Expert comment: the peculiar smell and discoloration of clothing are related to the "additives" of clothing. These "additives" are invisible quality problems invisible to the naked eye. For example, textiles use azo dyes containing carcinogenic aromatic amines, which can be absorbed and spread by the skin in long term contact with human body, causing human diseases and inducing cancer.

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　 Case three:

Difficult to return goods

By the end of last year, Hebei Hengshui Mr. Wang of the city spent more than 400 yuan on the clothing store to buy a brand jacket for his children. After buying less than two months, the clothes appeared to open the line. Mr. Wang found the sales counter, asked for after-sale and consultation, but did not expect the staff of the other side to say "this is not a quality problem". It can only help repair it.

Expert comment: Although the product quality law clarifies the responsibilities and obligations of the producers and distributors of the products, if the products sold do not meet the requirements, they shall be responsible for "repair, replacement and return", and shall compensate the consumers for the losses caused by the consumers who purchase the products. However, hundreds of goods, including garments, have not been included in the "three pack" catalogue, while the consumer protection law has not mentioned the three package of clothing.

From January 2011 to March, AQSIQ conducted a national supervision and inspection on the quality of children's and infant clothing products. A total of 105 products produced by 100 enterprises in 8 provinces and municipalities such as Beijing and Tianjin were surveyed. Among them, 26 kinds of infant clothing (category A) products, 23 qualified, 88.5% pass rate, 79 kinds of children's clothing (category B and C), 68 qualified, 86.1% pass rate. The unqualified items were distributed in the inspection items such as fiber content, formaldehyde, pH value and dry rubbing fastness. The formaldehyde content of 1 kinds of woven frock and 1 kinds of children's trousers is more than the standard limit, 5 items of children's clothing pH value is not qualified, and the fabric content of 10 kinds of products (or linings) is inconsistent with the express logo.

In February 2012, the Consumers Association of Guangzhou conducted a comparative experiment on children's clothing and infant clothing sold on the market. Of the 50 batches sampled, 37 batches of children's clothing and 13 batches of infant garments. The compliance rate of children's clothing was 51.35%, and infant clothing compliance rate was 69.23%. The comparison test found that 3 batches of samples pH exceeded the standard, and all of them were alkaline; the formaldehyde content of the 1 batches of samples exceeded the standard, and the exceeding standard value was 4 times of the standard value.

　　 A look at the logo. In addition to the well-known trademarks, plant sites and models, special attention should be paid to the "dry cleaning". Because dry cleaners may contain substances that stimulate the skin of infants and young children, infant clothing must be marked "not dry cleaned".

　　 Two colors 。 Pure white, light blue, light pink and other plain and elegant colors should be selected, not only safer, but also better to observe infant secretions and find their health problems.

　　 Three smell. Decomposable aromatic amine dyes are forbidden in infant clothing, and no peculiar smell, including fragrance, is allowed.

　　 Four check accessories. Zippers and metal accessories, buttons and decorative buttons should not be hairy or fast mouths.

　　 Five dimensions. The size of the pullover collar (perimeter) should be larger than 52 cm, and the neckline and hat side should not have a rope. The length of the cord should not exceed 14 cm, so that it will not be entangled in the neck of the baby.